Returns & Refunds Policy
Last Updated: March 03, 2025
At iNeedMarketer, we strive to provide top-quality digital marketing services, including SEO, web design, eCommerce solutions, ads management, and more, to help your business succeed online. We are committed to your satisfaction and aim to deliver exceptional results. However, we understand that circumstances may arise where you need clarification on our refund process. Below is our Returns & Refunds Policy, designed to ensure transparency and fairness.
1. Nature of Our Services
iNeedMarketer provides digital services such as website development, search engine optimization (SEO), local SEO, advertising management, motion graphics, and content creation. Due to the customized and intangible nature of these services, we do not offer traditional “returns” as might apply to physical products. Instead, we address concerns through our refund policy outlined below.
2. Refund Eligibility
We offer refunds under the following conditions:
- Non-Delivery of Services: If we fail to deliver the agreed-upon service within the timeline specified in your contract or project agreement (barring delays caused by the client or unforeseen circumstances beyond our control), you may be eligible for a full or partial refund.
- Service Not as Described: If the delivered service materially deviates from what was agreed upon in the project scope or contract, and we are unable to rectify the issue within a reasonable timeframe, you may request a refund for the affected portion of the service.
- Cancellation Before Work Begins: If you cancel your project or service before we commence work, you may be eligible for a full refund, minus any non-refundable deposits or administrative fees (if applicable).
- You change your mind after work has started or after the service has been delivered as per the agreed scope.
- Delays or dissatisfaction arise due to incomplete or untimely feedback, content, or resources provided by you, the client.
- Results (e.g., SEO rankings, ad performance) do not meet your expectations, as these outcomes can depend on external factors beyond our control, such as search engine algorithms or market conditions.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Submit your refund request in writing via email to info@ineedmarketer.com within 7 business days of the issue arising or service delivery, whichever is applicable. Include your order number, a detailed explanation of the issue, and any supporting documentation.
- Review: Our team will review your request within 5-7 business days and may reach out for additional information or clarification.
- Resolution: If approved, refunds will be processed to your original payment method within 10 business days. If a refund is denied, we will provide a written explanation and work with you to find an alternative solution.
4. Partial Refunds
For projects involving multiple deliverables (e.g., website design and SEO), partial refunds may be issued for incomplete or unsatisfactory portions of the work, provided the issue falls under the eligibility criteria above. The amount will be prorated based on the work completed and delivered.
5. Deposits and Prepayments
Some services may require a non-refundable deposit or prepayment to initiate work. This will be clearly outlined in your project agreement or invoice. Deposits are non-refundable once work begins, except in cases of non-delivery as described above.
6. Third-Party Fees
Any fees related to third-party tools, platforms, or services (e.g., advertising budgets, hosting fees, plugin licenses) paid through iNeedMarketer are non-refundable once incurred. We will provide receipts or documentation for such expenses upon request.
7. Modifications to This Policy
We reserve the right to update or modify this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
8. Contact Us
If you have questions or concerns about our Returns & Refunds Policy, please reach out to us:
- Email: info@ineedmarketer.com
- Phone: +8801751111646
- Address: Ghughratoli, Chirirbandar, Dinajpur, Bangladesh
We’re here to assist you and ensure your experience with iNeedMarketer is positive and productive.